Handling Appointment Requests
Receiving requests
When a customer submits an appointment request, you receive an email notification. The request appears in the calendar's right-hand sidebar as an editable tile.
Multiple customers can request the same time slot. As soon as you accept one request, the slot is taken; the remaining requests for it stay in the sidebar until you decline them or offer an alternative appointment.
Options for requests
- Accept request: The appointment is entered into your calendar as binding, and the customer receives the confirmation.
- Offer alternative appointment: The customer receives an exclusive booking link by email and books an appointment from it that is valid without further confirmation.
- Decline request: The customer receives your decline with a reason by email.
- Delete request: The request is removed without notifying the customer.
Each option is described step by step under Alternative Appointment.
Best practices
- Respond quickly: Customers expect prompt responses.
- State a reason: When declining, briefly explain why.
- Offer alternatives: When making an alternative offer, suggest specific times.