Alternative Appointment

If you have set the booking mode in your Resource Channels to "requestable" (see Request vs. Direct Booking), you can manually review incoming requests before they are entered in your provider calendar. You have four options available:

1. Accept request The appointment preferred by the customer is entered directly into your calendar, and the customer receives a confirmation.
2. Decline request A dialog opens where you write a personal message stating the reason for the rejection. After clicking Send, the customer receives the rejection by email.
3. Offer alternative appointment A dialog opens where you can compose a personal message. After clicking Send, the customer receives an email with an exclusive booking link. This allows them to book an appointment directly in your calendar without requiring another manual confirmation.
4. Delete request The request is removed from the system. No notification is sent to the customer.

Several customers can request the same time range. As soon as you accept one request, the time range is taken; you handle the remaining requests for it as described above – with an alternative appointment or a rejection.

Rescheduling Already Booked Appointments

To reschedule, click the appointment in the calendar and select Reschedule in the toolbar at the top. Enter the new appointment details in the dialog. When you reschedule a booked appointment, timum automatically notifies all participants of the change, and you can optionally include a message.