Help Center

Answers to common questions and guides for timum

Basics

Getting Started Accounts Provider Calendar Resources Appointment Types Standard Appointment Types Moving Resources Between Providers Create Additional Calendars Tickets and Activation Users, Roles and Manager View Statistics

Availabilities & Appointments

Availabilities Consultation Hours or Opening Hours Appointments vs. Availabilities Creating Bookable Appointments Personal Appointments Cancel Bookings Meeting Point for Appointments Alternative Appointment SMS Notifications Group Appointments

Booking Process

General booking link Resource Channels Booking Channels Process Settings Request vs. Direct Booking Handling Appointment Requests Bookings by Customers Exclusive Appointment Invitation Client Group and Regular Contacts

onOffice

Viewing Appointments with timum in onOffice Generating Booking Links in onOffice and on Websites Gapless appointment scheduling Second Booking Route for Exclusive Contacts Important appointment sync setting: onOffice to Outlook Add team members – with or without onOffice link New developments with a reference property per apartment type Automatically delete a completed property in timum – onOffice process via webhook

Website Integration

Embed Widget Booking Button Google Business Profile & Google Maps Generic Website Integration timum Booking Callbacks API Integration (Advanced)Booking Layout and Theme Editor

Special Process Solutions

Appointment Coordinator Contact Differs from Real Estate Agent Contact

Calendar Connection

Synchronize Outlook Connect Google Calendar Connect Apple iCloud Calendar Other Calendars (ICS)Interface with CRM Systems Synchronize Lotus Notes Connect PropStack

Contact Details & Notifications

Adjust contact details Hide appointment coordinator contact details Suppress system emails Which Emails and SMS timum Sends Privacy Settings

Questions & Problems

Why don't customers see any appointments?