Cancel Bookings
Cancellation by the customer
Customers can cancel booked appointments via the link in their confirmation or reminder email – without logging in. The time slot is released again, and you receive a notification. If SMS is enabled, an additional "Appointment cancelled" SMS is sent to all participants on the day of the appointment (see SMS notifications).
Cancellation by you
- Open the appointment in the calendar
- Select Cancel
- Optional: enter a reason
- Confirm the cancellation
The customer automatically receives a cancellation notification by email.
Release of the time slot
When a booking is cancelled, the time slot is automatically released again for new bookings, provided the original availability or the bookable appointment still exists. A personal appointment does not become bookable again after cancellation.
There is also the option to cancel the appointment as a whole. This notifies all participants, sets the appointment to "Cancelled" status, and no longer offers it for booking.